Questions?

Contact Us. We’ll get back to you as soon as we can.

  • How do I track my order?

    Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your spam folder.

  • Can I change or edit my order?

    Our distribution center begins processing orders immediately, so unfortunately we cannot alter it after it is placed.

  • How do I cancel my order?

    Our distribution center begins processing orders immediately, so unfortunately we cannot cancel it after it is placed. We are happy to send you a return label if you no longer require the order.

  • What if my package arrives damaged?

    Oh no! If your package was damaged during shipment, please take a picture and contact us immediately! We will always replace this for you.

  • My tracking link doesn’t have any information. Is something wrong?

    In a few cases, the shipping carrier takes a few business days to register your shipment status. If your tracking number isn’t updating or working at all, please contact us.

  • My package is marked as delivered, but I can’t find it. What can I do?

    We hate when this happens! Please make sure you check your front door, neighbors and your mailbox. Some carriers may mark a package as delivered, but deliver it the following day. If it has been more than 24 hours, contact us and we will take care of it!

OUR TEAM IS HERE TO HELP.

Our team is here to help. Contact Us with your questions or just send us your feedback!


XO - O&J TEAM